Customer Care Häfele Indotama

Questions About Häfele Products

Looking for help or information about Häfele products? Please contact us directly at +62 21 7587 8888


Häfele Customer Care handles all Customer complaints and Service requests. All of these will be properly documented and escalated in our system in order to track and improve our service to our customers.

To provide excellent services to customers, the customer care center in collaboration with the after sales service team are working dedicatedly from Monday to Friday within office hours (08.00 - 17.00).

The hotline operator will assist you until your problem has been resolved.

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After Sales Support

At Hafele Infotama we have a technical and friendly support team who can help with your enquiries. Our knowledge and expertise are reflected in the products and services we have provided for many years in the industry, and therefore we are best placed to serve your needs when the question is fluid condition.

Please contact us directly at +62 21 7587 8888 Ext. 707 / 708 / 709